Group carrier connectivity
Platforms that resell a single submission network inherit that network’s gaps, which is how “connected” turns into a fax at renewal. We use established submission networks for breadth, and where a carrier sits outside them we build and maintain the integration ourselves.
Built and maintained by us, and they take priority over any partner route to the same carrier. Two of the nine, Unum among them, can’t be reached through third-party submission networks at all — so that business is electronic here and paper almost everywhere else.
Enrollments and member changes move electronically with no re-keying, across medical, Rx, dental, vision, life, disability, and the worksite and supplemental lines.
Routing resolves from plan type and carrier configuration, so it isn’t something you have to remember. What matters at renewal is that the manual cases are labeled as manual from the start.
Nine carriers connect through pipes we built and maintain. These take priority over any partner route to the same carrier, because we can fix them ourselves when something breaks.
Sixty carriers are reachable through established submission networks, covering thirteen lines from medical and Rx through worksite and supplemental. Enrollments and member changes move without re-keying.
Where no electronic path exists, the work lands in a queue with the carrier’s requirements attached — visible, assigned, and tracked. Manual submission is sometimes unavoidable. The problem is manual work nobody flagged, which surfaces as a coverage gap weeks later.
Tell us early. Which integration gets built next is a conversation we have with the agencies who need it, and a carrier that shows up in three different books moves up the queue quickly.
The list keeps growing, and we’ll tell you where a specific carrier stands on the first call. We publish the actual state of it rather than a logo wall, since the gaps are what determine your workload.